Refund Policy

Alora House is committed to providing quality products to our customers and we anticipate that you will be delighted with your purchase. If you are not completely satisfied with the quality of your goods, you may return goods for up to 14 days from the original purchase date for a full refund or exchange at our discretion.  

Please email us prior to returning any goods so we can issue a Return Authority.

Goods returned for other reasons within 15-28 calendar days will incur a 20% restocking fee, 29–42 calendar days will incur a 50% restocking fee and 43+ calendar days – Non-Returnable Freight expenses will not be refunded.

Any goods returned must be unused, in original packaging and in full resalable condition. Used or without original packaging – Non-Returnable.

All Procured Items are Non-Returnable.

Damages during transit must be reported immediately to Alora House. No claims for damage will be accepted outside of 7 days from delivery.

Credits are issued on the return of damaged or faulty goods, that have been properly packed for the return and in original packaging.

The above terms and conditions do not apply to any bed sales as these are procured items.